Returns Policy

At Radi8 Stoneware, we want you to love your purchase. If for any reason you are not satisfied, please read our returns policy below.

 

Returns & Postage

• Customers are responsible for the cost of return postage.
• We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

Defective or Damaged Items

• If your item arrives defective or damaged, please contact us within 14 days of delivery.
• Each return request will be assessed on an individual basis.
• If approved, we will provide a full refund or replacement at no extra cost to you.

Conditions

• Items must be returned in their original condition and packaging.
• Returns outside of the time window may not be accepted.

 

How to Request a Return

 

1. Email us at support@radi8stoneware.co.uk with your order number and reason for return.
2. We will review your request and provide instructions for returning the item.
3. Once received and inspected, we will confirm the outcome of your return.